If you have experienced a plumbing leak during the recent freeze event that resulted in an increased water bill, and you would like to request a bill credit, please complete the Leak Adjustment Request Form below. The utility district will consider your request and, if approved, a credit may be given for usage as determined by the utility district. Documentation and/or photos to support the presence of a leak and its repair are required for consideration. Completing and submitting the form does not guarantee any adjustments to your water bill. The Board of Directors for your utility district will determine if any adjustment is made.
As you may be aware, residents in Sienna Plantation and the eastern half of Riverstone, including MUD 149, are provided with water from the City of Missouri City’s (“City”) surface water plant. As part of the City’s planned expansion of the water plant to double the water supply capacity, the City has notified the MUDs serving these communities that a planned shut-down of the City’s water plant will take place from May 4 through May 7, 2020, to prepare the site for future construction. During this temporary shut-down, the MUDs will utilize groundwater wells to provide adequate water supplies to its residents.
At this time, MUD 149 does not anticipate any issues regarding water quality or disruption of service. However, the City has notified the MUDs that based on previous experience, some residents may detect subtle changes in the taste or odor of water when this switch is made. The City and the MUDs monitor and test water quality daily to ensure that water being delivered to residents meets all applicable standards related to drinking water.
If you have any concerns regarding your water, please contact the MUD’s customer service line at 832-490-1600.
Please see the attached flyer for information regarding online bill pay and auto pay for your monthly water and sewer services. Please note: if you were previously enrolled in auto-pay, and have not provided updated billing information since May 2018, you must re-register your payment information.